Got questions? We've got answers
Frequently Asked Questions
Simply browse our collections, choose your frames, select your size if applicable, and click "Add to Bag". When you're ready, head to your cart and proceed to checkout. We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, and Google Pay.
Orders can be amended or cancelled within 1 hour of placing them. After that, we begin processing immediately. Please contact us at support@obscura-eyewear.com as quickly as possible and we'll do our best to help.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later). All transactions are secured with 256-bit SSL encryption.
Yes β you'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with your tracking number once your order has been dispatched.
UK Standard Delivery is Β£3.95. Orders over Β£75 qualify for free UK shipping. Express delivery (1β2 business days) is available for Β£6.95. International shipping rates vary by destination.
UK Standard: 3β5 business days. UK Express: 1β2 business days. EU: 5β10 business days. International: 7β14 business days. Orders placed before 2pm GMT on weekdays are dispatched the same day.
Yes! We ship to over 50 countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Once dispatched, you'll receive a tracking number by email. You can also use our order tracking page to check the status of your delivery.
We offer a 30-day hassle-free returns policy. Items must be unused, in their original condition, and in the original packaging. Sale items may only be returned for exchange or store credit.
Visit our Returns & Exchanges page and follow the steps to request a return label. Once we receive your item, your refund will be processed within 5β7 business days back to your original payment method.
UK returns are free of charge. International return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
All Obscura sunglasses provide 100% UV400 protection, blocking both UVA and UVB rays. We don't stock any eyewear that doesn't meet this standard.
Check our Frame Size Guide for a full breakdown of measurements and tips on finding your perfect fit based on face shape and head size.
Use the microfibre cloth included with your purchase to clean lenses. Avoid leaving frames in direct sunlight or extreme heat. Store in the protective case when not in use. See our full Care Instructions page for more tips.
No β you can checkout as a guest. However, creating an account lets you track orders, save your details for faster checkout, and view your full order history.
Click "Forgot password" on the login page and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't appear.
