Privacy Policy

What Information We Collect

We collect information directly from you when you place an order or interact with our site. This includes:

• Personal Information: Your name, email address, shipping and billing addresses, and phone number.
• Payment Information: Credit card details, or information related to payment services like Apple Pay or Google Pay. This information is processed securely by these payment services and we don't directly store full credit card numbers on our servers.
• Device and Browser Information: We automatically collect information about your device and browser, including your IP address, browser type, operating system, and referring URLs. This helps us understand how you use our site.

How We Use Your Information

Your information helps us to:

• Process and fulfill your orders.
• Communicate with you about your orders, shipping updates, and customer service inquiries.
• Improve our website and services based on how you use them.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activity on our site. You can manage your cookie preferences through your browser settings. This data helps us personalise your experience and understand website traffic.

Third Parties

We share your information with third parties to help us provide our services. For example:

• Shopify: Our store is hosted on Shopify, and they handle some data processing related to your orders and website usage. You can review Shopify's privacy policy for more details.
• Payment Processors (Apple Pay, Google Pay): We use payment processors to securely handle your payment information. They have their own privacy policies that govern how they use your data.

Data Security

The security of your data is important. We use SSL encryption to protect your personal and payment information during transmission. Payments are processed via secure, encrypted connections.

Your Rights

You have rights regarding your personal information. You can:

• Access: Request a copy of the personal information we hold about you.
• Correct: Request that we correct any inaccurate or incomplete information.
• Delete: Request that we delete your personal information.

To exercise these rights, please contact us at support@obscura-eyewear.com.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Policy Updates

We may update this privacy policy from time to time. Changes will be posted on this page, so please check back periodically.